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Ruyue - Between the Two of You · Account

Account and Data Deletion

At Ruyue, the space between two people belongs to them. You can delete your account and everything stored with it at any time, and your partner's copy of shared content is removed along with it where it cannot exist without you.

What data will be deleted?

When your deletion request is processed, the following data will be permanently removed from our systems:

  • Account Information: Your email address, display name, profile picture, and pairing state with your partner.
  • Cycle and Mood Entries: Cycle records, phase history, symptoms, energy levels, and mood check-ins.
  • Messages and Moments: Letters (delivered and scheduled), snaps, voice notes, and their delivery status.
  • Shared Content: Lists, special dates, expenses, and wardrobe notes created in your shared space.
  • Vault Contents: Encrypted vault entries stored under your account.
  • Location and Presence Data: Any active location session state, battery readings, and presence indicators.
  • Technical Data: Device tokens used for notifications and diagnostic references tied to your account.

How to request deletion

You can use one of the following methods to delete your data.

Account deletion

Permanently removes your profile, preferences, and associated personal records.

How to perform: Open Settings > Account > Delete Account and follow the confirmation steps. Deletion also ends your pairing and removes shared content that cannot exist without your account.

Data deletion only

Keeps your account active but clears specific historical data or activity records.

How to request: Send an email to .

Requesting via email

If you cannot access the app or prefer to request deletion manually, please email us from your registered email address.

  • For account and data deletion:
    Subject: Ruyue - Between the Two of You Account Deletion Request
    Email:
  • For data deletion only:
    Subject: Ruyue - Between the Two of You Data Deletion Request
    Email:

Important information

Requests submitted via email will be processed within 7 business days after security verification. Once the account deletion is processed, this action cannot be undone. Data deletion requests may also result in the loss of specific features or history within the app.